Shipping and Returns

Shipping Policy

1. A Note from Team Stickybones

We’re an animator- and family-owned company, and we absolutely love sharing Stickybones with fellow creatives. Because we’re not a massive corporate giant, every step of our process requires care, time, and resources. We truly appreciate your support—it lets us keep creating and innovating for you!

2. Order Processing & Shipping

  • Headquarters Dispatch: All orders ship from our headquarters, where our small but mighty team carefully packs each Stickybones.
  • Shipping Costs & Methods: You’ll see shipping costs at checkout, based on your location and chosen method. We provide tracking details so you can follow your Stickybones’ journey.
  • Shipping Times: We do our best to ship quickly. However, unexpected delays can happen—especially during holidays or if the carrier hits snags. We thank you for your patience!

3. If Your Package Is Returned

  • Address Issues (Customer Error): If the carrier returns your package due to an incorrect address (e.g., missing apartment number, wrong ZIP code), we’ll let you know. We’re happy to resend it, but we ask you to cover the additional shipping cost.
  • Our/Carrier Errors: If we printed the wrong label or the carrier made a mistake, that’s on us—we’ll handle the re-shipping costs.

4. Lost or Delayed Shipments

  • Delivery Delays: Sometimes life (or the weather) gets in the way, and packages run late. Check your tracking info or reach out to the carrier first. If you still need help, just email us—we’re here to assist.
  • Missing Packages: If the carrier says “delivered” but you don’t see it, check with neighbors, building management, or contact the carrier directly. If it’s truly lost, we’ll work together on the next steps.

5. Need Help?

Have a shipping question or a special request? Drop us a line at hello@stickybones.com. We’ll do our best to accommodate you while keeping our small team’s workflow running smoothly.

 

Return & Refund Policy

 

1. Why We Have This Policy

Stickybones is our passion project. We want you to love it as much as we do. At the same time, we’re a small business—paying for packaging, labor, and our awesome team members—so we have to balance great service with staying sustainable. Thank you for understanding!

2. Return Window

  • 7 Days from Delivery: If something’s not right, just email us at hello@stickybones.com within 7 days of receiving your Stickybones. After that, we may not be able to accept a return, but we’ll always do our best to help.

3. Types of Returns

  • Unopened & New Condition:

    • Full refund of the product price if your Stickybones is still sealed and unused.
    • Note: The return shipping cost will be deducted from your refund (see Section 5).

  • Opened & Used Condition:

    • We’ll inspect, test, and repackage your Stickybones as needed. Because this involves additional labor and materials, we charge a 10% restocking fee.
    • We also deduct the return shipping cost from the refund (see Section 5).

4. Why a Restocking Fee?

Running a tight-knit operation means we handle returns personally—cleaning, checking, and lovingly repackaging items so the next customer also has a great experience. The 10% fee helps cover these costs.

5. Return Shipping Costs

  • U.S. Customers: Typically, the same amount you paid for shipping at checkout will be deducted from your refund. We’ll provide a return label if needed.
  • International Customers: We kindly ask you to arrange your own return shipping. We recommend using a trackable service, so your package safely makes it back to us.

6. How to Start a Return

  1. Email Us: Write to hello@stickybones.com with your order number and a brief note about why you’d like to return.
  2. We’ll Reply: We’ll send you a Return Authorization (RA) number and shipping instructions.
  3. Ship It Back: Pack your Stickybones with care—original packaging is ideal if you still have it!
  4. Refund Processing: Once your return arrives and passes inspection, we’ll issue your refund minus any applicable fees and shipping costs.

7. Defects or Damaged on Arrival?

Oh no! Please let us know ASAP if your Stickybones is defective or arrived in rough shape. We’ll work with you to make it right ASAP.

8. Late Returns

If more than 7 days have passed, we may not be able to accept your return. Still, please reach out. We’re always open to finding a solution if circumstances warrant it.

9. Thank You from Our Entire Team

We genuinely appreciate your understanding of these policies. They allow us to keep crafting and delivering Stickybones far into the future. If you have any questions or concerns, just shoot us a friendly email at hello@stickybones.com.